Why is Afterpay and/or Klarna not working?

If you're experiencing issues with Afterpay or Klarna not functioning as expected on your Muse store, here’s what you need to know:

Integration Requirements

Afterpay and Klarna are automatically enabled under the following conditions:

    • Active Creator Pro Subscription: Ensure your Muse account is subscribed to Creator Pro.
    • Stripe Account Type: Connect either a Stripe Custom or Stripe Express account to your Muse store.
    • Afterpay Specifics:
      • Available Countries: United States, Canada, United Kingdom, Australia, New Zealand, France, Spain.
      • Supported Currencies: USD, CAD, GBP, AUD, NZD, EUR.
    • Klarna Specifics:
      • Available Countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.
      • Supported Currencies: AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, SEK, USD.

Troubleshooting Steps

If Afterpay or Klarna options are not visible during checkout, consider the following:

    • Subscription Plan: Ensure your Muse account is subscribed to Creator Pro.
    • Country and Currency Compatibility: Verify that your country and Stripe account currency align with the supported lists mentioned above.
    • Customer Location: Customers must be based in the same country as your store and using the same currency to access Afterpay or Klarna options.
    • Support Phone Number: Follow these steps to update your support phone number in Stripe:
      1. Navigate to Settings > Payment Settings in your Muse dashboard.
      2. Click on "Manage Account" to access your Stripe account.
      3. Update and verify your phone number through SMS verification in Stripe.

Additional Considerations

    • Currency Compliance: Use the currency supported in your country of operation. For instance, Canadian creators cannot offer products in USD.
    • Customer Support: If issues persist after verifying the above criteria, contact us at support@muse.io for further assistance.

Ensuring these requirements are met will help resolve integration issues and provide customers with seamless payment options through Afterpay and Klarna on your Muse store.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us