Why is Afterpay and/or Klarna not working?

If you're experiencing issues with Afterpay or Klarna not functioning as expected on your Muse store, here’s what you need to know:

Integration Requirements

Afterpay and Klarna are automatically enabled under the following conditions:

Active Creator Pro Subscription: Ensure your Muse account is subscribed to Creator Pro.
Stripe Account Type: Connect either a Stripe Custom or Stripe Express account to your Muse store.
Afterpay Specifics:
- Available Countries: United States, Canada, United Kingdom, Australia, New Zealand, France, Spain.
- Supported Currencies: USD, CAD, GBP, AUD, NZD, EUR.
Klarna Specifics:
- Available Countries: Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom, United States.
- Supported Currencies: AUD, CAD, CHF, CZK, DKK, EUR, GBP, NOK, NZD, PLN, SEK, USD.

Troubleshooting Steps

If Afterpay or Klarna options are not visible during checkout, consider the following:

Subscription Plan: Ensure your Muse account is subscribed to Creator Pro.
Country and Currency Compatibility: Verify that your country and Stripe account currency align with the supported lists mentioned above.
Customer Location: Customers must be based in the same country as your store and using the same currency to access Afterpay or Klarna options.
Support Phone Number: Follow these steps to update your support phone number in Stripe:

Navigate to Settings > Payment Settings in your Muse dashboard.
Click on "Manage Account" to access your Stripe account.
Update and verify your phone number through SMS verification in Stripe.

Additional Considerations

Currency Compliance: Use the currency supported in your country of operation. For instance, Canadian creators cannot offer products in USD.
Customer Support: If issues persist after verifying the above criteria, contact us at support@muse.io for further assistance.

Ensuring these requirements are met will help resolve integration issues and provide customers with seamless payment options through Afterpay and Klarna on your Muse store.